Chocolate machine service · France and worldwide After-sales service

A responsive technical team, by phone, by video call or on site. And machines designed to be easy to maintain.

  • 50 yearsof after-sales service
  • 6,000machines in service
  • 2 yearswarranty
Send a service request Call +33 1 34 90 90 00

A responsive technical team

Three ways we can help

You are never left alone with your machine. Depending on the situation, we help you remotely or come to your premises.

Remote

By phone

A technician listens, works out the diagnosis with you and guides you step by step through the settings and checks.

Call +33 1 34 90 90 00

Remote

By video call

For an installation or a repair, we look at the machine with you on a video call. The fastest way to get back into production.

Request a video call

On site

At your premises

Our technicians travel throughout France, and internationally when needed, for installation, commissioning or repair.

Request a visit
Savy Hacos van: delivery, installation and repair of chocolate machines

Delivery, installation, training

Every machine is installed at your premises by a technician

We do not just drop a machine at your door. A Savy Hacos technician delivers it, installs it in your workshop and gets you started on it. Everything is included.

  • Delivery and installation by a technician
  • Machine trials with you
  • Tempering and enrobing sessions, depending on the machine
  • Operator training included

Warranty and spare parts

Machines supported for decades

More than 6,000 Savy Hacos machines are in service. Their long life is a commitment for us: we keep parts available as far as possible, even for the oldest ones.

  • 2 yearswarranty on new machines

    Parts and labour included for two years, except for deliberate damage or misuse.

  • Thousandsof parts in stock

    Several thousand spare parts are in stock in our workshops. For the rest, we source them quickly.

  • 30-40 yearsand still serviced

    Our machines last: we still service models that are 30 or 40 years old.

  • 50 yearsof after-sales service

    We have serviced our machines since day one. If a part is no longer made, we do our utmost to find a solution, whenever possible.

Built to last

Machines that are easy to maintain

We chose electromechanical machines for one simple reason: to guarantee the availability of parts and easy maintenance, year after year.

  • 1

    Proven technology

    Our machines are deliberately electromechanical: a simple, clear and durable design.

  • 2

    Parts available

    Components are easy to find and to replace, to keep downtime to a minimum.

  • 3

    Simple maintenance

    Regular cleaning and checks are all it takes day to day. We show you how from the installation onwards.

  • 4

    A technical team by your side

    For everything else, our technicians guide you remotely or come on site.

How it works

A service request, step by step

One goal: get your machine running again as soon as possible.

  1. 1

    You describe the situation

    Using the form, by phone or by e-mail, with a photo or a video if possible.

  2. 2

    Remote diagnosis

    A technician calls you back and works out the diagnosis with you, by phone or video call.

  3. 3

    The right solution

    Guided remote adjustment, a part sent out, or a visit from one of our technicians.

  4. 4

    You are back in production

    We stay available afterwards to check that everything works as expected.

Service request

Contact our technical team

Tell us which machine is concerned and describe what you observe: your request goes straight to the after-sales team.

A photo or a video of the fault? Send it to sav@savy-goiseau.fr: it helps us diagnose the problem faster.

Consumables and accessories

Order for your machine

Moulds: order directly online.

Frequently asked questions

After-sales service: your questions

Fill in the service request form on this page, call +33 1 34 90 90 00 or write to sav@savy-goiseau.fr. Our technical team answers Monday to Friday, from 8:30 am to 12:15 pm and from 1:30 pm to 5:30 pm (Paris time).

Yes. With every machine, a Savy Hacos technician comes to deliver and install it at your premises. He tests it with you, runs tempering and enrobing sessions depending on the machine and trains you to use it: everything is included.

Our new machines come with a 2-year warranty, parts and labour included, except for deliberate damage or misuse.

Yes, in the vast majority of cases. Several thousand spare parts are in stock in our workshops and we still service machines that are 30 or 40 years old. When a part is no longer made, we do our utmost to find a replacement solution, although it is not always possible.

Yes. Our technical team supports you by phone and by video call, for an installation as well as for a repair: we look at the machine with you and guide you step by step.

Yes. Our technicians travel throughout France, and internationally when needed, for the installation, commissioning or repair of your machines.

Yes. Our machines are deliberately electromechanical: a simple, proven design, with parts that are available and easy to replace. We show you the maintenance routine from the installation onwards.

Send it by e-mail to sav@savy-goiseau.fr, stating the model of your machine. A photo or a short video helps us diagnose the problem faster.